Cookie & Privacy Policy – Crystaltap Bradford

Last updated: July 2025

1. How we use your information

This privacy notice explains what to expect when Crystaltap Bradford (bradfordwaterdispenser.co.uk) collects or processes your personal information.

We operate exclusively in the B2B sector and only retain data relevant to businesses and essential personnel. Any marketing data we use is:

  • Purchased from GDPR-compliant, approved providers

  • Screened for TPS (Telephone Preference Service) compliance

  • Used strictly for business-to-business communication

We do not purchase or process consumer (B2C) data.


2. Visitors to our website

When you visit bradfordwaterdispenser.co.uk, we may use tools like Google Analytics to collect anonymous usage data — such as which pages are viewed, visit duration, and navigation behavior.

This data does not personally identify visitors and is used strictly to improve website performance and user experience.

If we collect personal data (e.g., through a contact form), we will always clarify the purpose and how the information will be used.


3. Use of cookies

By using our website, you consent to the use of cookies as outlined in this policy.

Cookies are small text files stored in your browser that help us recognize your device, save preferences, and understand usage patterns.

We use:

  • Session cookies – deleted when you close your browser

  • Persistent cookies – stored until they expire or are manually deleted


4. Cookies we set

We use essential cookies to ensure our forms and basic functionalities work properly. These include:

  • ddfmcode: Verifies contact form submissions (persistent)

  • VERIFY_CODE: Session-based form validation (session)

We also use cookies from trusted services:

  • WordPress (site performance and blog features)

  • Google Analytics (traffic insights)

  • Google Maps (map integration)

  • YouTube (embedded video content)

Each of these services follows its own privacy practices.


5. Why we use cookies

Cookies help us:

  • Recognise returning users

  • Analyse visitor behavior and improve performance

  • Provide secure and spam-free contact forms

  • Deliver relevant content

  • Enhance usability across devices

Cookies do not contain personally identifiable information, but may be linked to voluntarily submitted data.


6. Third-party services and partner companies

If Crystaltap Bradford is unable to fulfill a request directly, your inquiry may be forwarded to a trusted local water dispenser provider.

In these cases:

  • You will be informed

  • The partner company becomes the data controller

  • Your data will be processed under their privacy policy

We only work with GDPR-compliant partners and do not accept liability for how they manage your information.


7. Managing and blocking cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.

  • Chrome: Settings > Privacy and Security > Cookies

  • Firefox: Preferences > Privacy & Security

  • Edge/IE: Internet Options > Privacy

To delete cookies already stored, refer to your browser’s help section.


8. Contacting Crystaltap Bradford

If you have any questions about this policy or the data we hold, please contact us at:
📧 info@bradfordwaterdispenser.co.uk
🌐 bradfordwaterdispenser.co.uk


9. Additional data handling

We may collect limited information when you:

  • Contact us via live chat tools (e.g., Lucky Orange)

  • Interact with us via social media (LinkedIn, Facebook)

  • Call us – call logs (time, date, duration) may be recorded for training

  • Email us – all messages and attachments are scanned for security


10. Data security & retention

Your data is securely stored on-site and off-site in GDPR-compliant environments with limited access. While no system is infallible, we follow industry best practices to protect your information.

Lead and contact data are retained for up to 6 months after the end of a commercial interaction unless legal or contractual reasons require otherwise.


11. Changes to this policy

We may update this policy from time to time. All changes will be published at:
https://bradfordwaterdispenser.co.uk